Refund policy
Refund Policy
Return & Refund Policy
At Rovenzeli, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return under the conditions outlined below.
Return Window
We offer a 7-day return policy. This means you have 7 days from the date you receive your order to request a return.
After this period, we unfortunately cannot accept return requests, except where a longer period is required by applicable law.
Eligibility for Returns
To be eligible for a return, your item must meet all of the following conditions:
- The item must be unused, unworn, and in its original condition.
- All original tags must be attached.
- The item must be returned in its original packaging.
- Proof of purchase, such as an order confirmation or receipt, is required.
How to Request a Return
To start a return, please contact our support team at:
Email: contact@rovenzeli.com
Once your request is approved, you will receive instructions on how and where to send your item.
Items sent back without prior approval may not be accepted, except where prohibited by applicable law.
Return Address
After approval, please send your return to:
Rovenzeli Returns
30 N Gould St
Sheridan, WY 82801
United States
Please make sure your order number is clearly marked on the package.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, please contact us as soon as possible at contact@rovenzeli.com so we can assess the issue and resolve it appropriately.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Sale or clearance items designated as final sale, where permitted by law.
- Gift cards, where permitted by law.
- Items that have been used or damaged after delivery due to handling or use beyond what is necessary to inspect the item, where permitted by law.
If you are unsure whether your item is eligible for a return, please contact us before sending it back.
Nothing in this policy limits any mandatory consumer rights you may have under applicable law.
Exchanges
We do not offer direct exchanges.
Where permitted by applicable law, the fastest way to receive a replacement is to return your eligible item for a refund and place a new order.
European Union Right of Withdrawal
If your order is delivered within the European Union, you may have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, in accordance with applicable EU consumer protection laws.
Certain exceptions may apply depending on the type of product purchased.
Where the right of withdrawal applies, you must notify us within the applicable withdrawal period. Returned items should be handled with reasonable care, and any reduction in value resulting from handling beyond what is necessary to establish the item's nature, characteristics, and functioning may be subject to applicable law.
This section does not limit any additional rights available to consumers under applicable law.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days, subject to applicable legal requirements.
Please note that your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@rovenzeli.com.
Contact
If you have any questions regarding returns or refunds, please contact us using the details below:
Company: Rovenzeli
Email: contact@rovenzeli.com
Phone: +1 307-445-9446
Business Address:
30 N Gould St
Sheridan, WY 82801
United States