Shipping policy
Shipping Policy
This Shipping Policy applies to orders placed with Rovenzeli. By placing an order with us, you agree to the terms outlined below.
Shipping Rates & Delivery Areas
We are pleased to offer free shipping on selected orders. Any applicable shipping fees and available shipping methods will be displayed at checkout before you complete your purchase.
Where We Deliver
We currently ship to the following regions:
- France
- European Union (EU)
- United Kingdom
- United States
- Canada
- Australia
- New Zealand
- Middle East
- Asia
- South America
Shipping availability may vary depending on the destination and the products ordered.
Delivery Times
Processing Time
Orders are processed within 1–2 business days before shipment, Monday through Friday, excluding public holidays.
Estimated Transit Times
France & Europe
- Premium Shipping: 4–12 business days
- Standard Shipping: 7–21 business days
United Kingdom, United States, Canada, Australia & New Zealand
- Premium Shipping: 4–12 business days
- Standard Shipping: 7–21 business days
Middle East
- Premium Shipping: 3–10 business days
- Standard Shipping: 5–12 business days
Asia
- Premium Shipping: 11–23 business days
- Standard Shipping: 12–30 business days
South America
- Premium Shipping: 11–23 business days
- Standard Shipping: 12–30 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, peak shipping periods, or other circumstances beyond our control.
Delivery estimates do not include order processing time unless otherwise stated at checkout.
Change of Address
If you need to update your shipping address, please contact us within 24 hours of placing your order at contact@rovenzeli.com.
We will do our best to accommodate your request. However, address changes cannot be guaranteed once an order has entered processing or has been shipped.
Once an order has been shipped, we are generally unable to modify the delivery address.
Order Cancellations
Orders may be cancelled before dispatch by contacting our customer support team.
Once an order has been shipped, cancellation may no longer be possible. Please refer to our Return & Refund Policy for information regarding returns, refunds, and any applicable cancellation rights.
Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, where tracking is available.
Please allow up to 48 hours for tracking information to become available.
If you have not received your order within the estimated delivery timeframe, please contact us with your order number so we can investigate the issue and assist you.
Parcels Damaged in Transit
If your parcel arrives damaged, please refuse delivery where possible and contact our customer support team as soon as possible.
If the parcel was delivered in your absence and appears damaged, please contact us for assistance and instructions on the next steps.
Where possible, please retain the packaging and take photographs of the damage to help us assess the issue.
Contact Information
If you have any questions regarding shipping or need assistance with your order, please contact us using the details below:
Company: Rovenzeli
Email: contact@rovenzeli.com
Phone: +1 307-445-9446
Business Address:
30 N Gould St
Sheridan, WY 82801
United States